As a CS leader, you battle with several different initiatives on any given day, and you’re constantly trying to determine what should be the priority.
Understandably, this can be overwhelming. We help you and your team in a way that empowers you to continue to drive any initiative in your playbook in the most effective way possible. With our training, your team will learn penetrating strategies from a team with experience with some of the world’s best and most challenging customers.
Considering the options…
Many books are now available to educate your team on the Customer Success function itself. There are also active forums where you, as a leader, can chat with other leaders and advocates in the space. There are also general training programs that provide the foundation for what it means to be a Customer Success Manager.
We’re a bit different. We focus on the most profound and impactful component of being a Customer Success Manager….the element of communication and the different phases of the role at any given point and time. Furthermore…
Our training for CS teams is fully customized to your organization’s needs.
We peel back the layers of opportunity within your team and dive deep into the nuances of driving meaningful dialogue with your customers, from day-to-day interactions through emails and ad-hoc phone calls to handling a significant customer that is at risk of churning.
There is an art and a science to it. We have studied it, and we continue to be immersed in it daily. As SaaS companies compete harder than ever and industries continue to evolve at a dizzying pace innovatively, we help your team with practical knowledge to help them go and be better with their customers today.
Let’s set up a time to discuss your team’s goals and how we can work together soon.