Customer Success Teams

At Tribe Strategy, we recognize that you battle with several different initiatives on any given day, and you’re trying to determine what should be the priority. These are individual yet connected training tracks that your team will be exposed to through engagement with our team.

Understandably, this can be, to an extent, overwhelming. Yet, we help you and your team in a way that empowers you to continue to drive any initiative in your playbook in the most effective way possible. In addition, your team will learn world-class communication strategies from a team with experience with some of the best and most challenging customers.

Many books educate you on the Customer Success function itself. There are active forums where you can chat with other leaders and advocates in the space. There are general training programs that provide the foundation for what it means to be a Customer Success Manager. We’re a bit different. We focus on the most profound and impactful component of being a Customer Success Manager, which is the element of communication.

We peel back the layers of opportunity within your team and dive deep into the nuances of driving meaningful dialogue with your customers, from day-to-day interactions through emails and ad-hoc phone calls to handling a significant customer that is at risk of churning. There is an art and a science to it. We have studied it, and we continue to be immersed in it daily. As SaaS companies compete harder than ever and industries continue to evolve at a dizzying pace innovatively, we help your team with practical knowledge to help them go and be better with their customers today.