At Tribe Strategy, we recognize that you battle with several different initiatives on any given day, and you’re trying to determine what should be the priority. Here are some challenges you’re probably working through right now. We have layered in these pillars or tenants of communication that impact those discussions. These are individual yet connected training tracks that your team will be exposed to through engagement with our team.
Understandably, this can be, to an extent, overwhelming. Yet, we help you and your team in a way that empowers you to continue to drive any initiative in your playbook in the most effective way possible. In addition, your team will learn world-class communication strategies from a team with experience with some of the best and most challenging customers.
Many books educate you on the Customer Success function itself. There are active forums where you can chat with other leaders and advocates in the space. There are general training programs that provide the foundation for what it means to be a Customer Success Manager. We’re a bit different. We focus on the most profound and impactful component of being a Customer Success Manager, which is the element of communication.
We peel back the layers of opportunity within your team and dive deep into the nuances of driving meaningful dialogue with your customers, from day-to-day interactions through emails and ad-hoc phone calls to handling a significant customer that is at risk of churning. There is an art and a science to it. We have studied it, and we continue to be immersed in it daily. As SaaS companies compete harder than ever and industries continue to evolve at a dizzying pace innovatively, we help your team with practical knowledge to help them go and be better with their customers today.
Maybe you’re a new Customer Success Manager, and this is your first role in the Customer Success space. Or perhaps you’ve been a Customer Success Manager for a while, and you want to stay in the space, and you know you want to be better, but you’re not sure where your blind spots are, and maybe you just need a little help. You participate in all the forums, you’ve read a few books, you’ve even done some additional self-education, but maybe there’s something that is still missing that you’re looking to attach to that’s going to help you take it to the next level. Perhaps you’re a Customer Success Manager doing well, but you want to be the absolute best you can be. We’re here to help.
You may spend a good majority of your day putting out fires and clearing up items of miscommunication and trying to work through a never-ending pile of requests, inquiries, and unknowns that hit your desk. Sometimes you may feel like there is never enough time in the day, and you can never get the things done that you need to get done.
If you’re looking for a coaching partner that will not just hold you accountable (because you wouldn’t be here if there were no accountability). You’re looking for someone to help you evolve beyond what you thought you could even accomplish as a Customer Success Manager. You take the role very seriously, and it’s not just a job, it is a career. You want to give it your all and everything that you have into it and make sure that you’re leaving nothing on the table or as they say in the sports world, ‘leaving it all on the field.’
That is what we’re here to do, nothing less. We will Coach you specifically in how you communicate with your peers, your customer, your leadership, and even the dialogue you have with yourself. If this is of interest to you, then let’s have a conversation and help you be the world-class Customer Success Manager that you know you are.