Are you a growing Customer Success Professional looking to expand your skill set and gain a CSM Certification at the same time?

We get it. You have options. You may not be sure what the best training program is for you, and maybe your goal is to get a simple CCSM certification and be done with it. Or maybe you’re looking for the most affordable option available. If that’s your goal, we respect that, and by all means, do what’s best for your situation. However, our program is a little more in-depth than that, and if you’re looking to truly expand your horizons as a CSM, you’re in the right place. Our goal is to provide you with the necessary tools to execute effectively as a CSM at any organization, regardless of subscription type, industry niche, or tech stack. This live workshop is not only CPD-Certified but also includes a money-back guarantee.


Our goal is to help you increase your confidence as a Customer Success Manager so that you can go into any customer environment and command the room with executive presence and poise, strengthen your customer relationships so that you move beyond transactional and into a trusted advisor role, increase customer spend and net retention without feeling like a salesperson, and optimize your market value as a customer success professional so that you can continue to grow and be an asset to your organization now and in the future.

A Certified 1-Day Workshop For CSMs

Here’s What You Are Going To Learn Inside This 1-Day Workshop:

Increased Adoption & Expansion Get customers to adopt your solution based on your existing benchmarks while also contributing to your organization’s bottom line through measurable expansion rates.

Higher Renewals With Almost Zero Churn You’ll discover what it takes to not only eliminate the risk of losing a client, what you need to do to get higher renewals, but also how you can cross-sell (or upsell) other products and services of your company with zero pushback.

Build Healthy, Long-Term Relationships You’ll learn the dynamics of effective CS communication that will turn your clients into friends and trusted colleagues. So much so, they’ll be an ally throughout your career, even as you grow and get promoted as a Customer Success professional.

More Accounts Managed With Less Time Learn how to manage an increasingly scaled portfolio of accounts within the constraints of your organization while dedicating time to high-priority accounts.

Time IS of The Essence! Right now, the workshops are limited to 16 individuals at a time. So, book your spot before someone else does and you no longer can.

You will NOT be watching video recordings or preconfigured modules you need to figure out on your own. Your instructor will be there every step of the way, leading the discussion and allowing for questions and rich dialogue. The Principles of Customer Success is all about practice rather than theory.

P.S. Principles of Customer Success is a certified training program. Right after you complete the workshop, you will receive the certificate with a unique number that will allow your employer to verify it. Additionally, this workshop has a money-back guarantee. If you’re not satisfied with your experience for any reason, we will refund you 100% of your investment in the program.

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At Tribe Strategy, our entire ethos thrives around a passion and a desire to advance the discipline of Customer Success.