Power Dialogue Program
The CS Leader-paradox is that your Customer Success program is constantly changing and evolving, making it difficult to empower the team beyond much of the day-to-day as Customer Success Managers in your organization. Our immersive program exposes your team to a dynamic, career-spanning communication-centered skills-optimization program that richly complements the traditional CS and organization-specific product-based training they have already received.
We work with you to develop a customized curriculum designed specifically for your organization and team. Our entire ethos thrives around a passion and a desire to advance the discipline of Customer Success. With that said, we’ve worked hard to build a unique program made by and for Customer Success professionals.
Tribe Strategy’s Power Dialogue Approach To Excellence
- CS program maturity agnostic
- CS focused – Every component of the program ties back to one of the three ‘S’ objectives of Customer Success:
- Stay a customer
- Spend more on your solution in-between or at renewal time
- Say genuinely nice things through your customer sentiment channels (NPS, CSAT, and more)
- Relationship-based engagement, not transactional
- CS platform agnostic
- Product complexity agnostic
- NO cramming workshops, extended program to allow for learning and real-time application and adjustment
- Abridged options available to suit your organization
“participants in traditional curriculum-based training forget more than 80 percent of the information they were taught within 90 days.”
– Harvard Business Review.